Thank you for being a part of our network. Please use this site as a resource for managing your relationship with us.
Treatment Plan & Visit Summary Submission
An initial treatment plan is required (only one per member), and submission must be by member’s third visit. All other visits, both before/after treatment plan submission, require a visit summary submission. Please submit visit summaries within three business days of each service. Here are copies of each form:
To ensure faster pay, better coordination, and lower no-show rates, please fax all treatment plan and/or visit summaries, immediately after each service, to the Care Coaches at (888) 972-9589. Or send via secure email: [email protected].
Please note: the date of service in the visit summary/treatment plans must match the date of service submitted on the claim.
Claims filed beyond the timely filing limit will be denied.
Please submit a complete claim to Ontrak’s TPA, Keenan and Associates. Claims should be submitted electronically.
Payor ID KEE01 (Office Ally)
Payor ID 95279 (All Others)
If you’d like to subscribe to our newsletter, please email Ontrak Provider Services.
Health Matters IPA, LLC Office: 2200 Paseo Verde Parkway, Suite 280 Henderson, Nevada 89052
Keenan and Associates: P.O. BOX 2744, Torrance, CA, 90509
Billing / Claims Questions
Provider Network Management / Contracting Questions
Provider Network Phone: 855-840-3627, Option 3
Provider Network Fax: 833-908-0144
Provider Network Help: [email protected]
Care Coach Questions / Referrals / Member Eligibility