Please ensure Javascript is enabled for purposes of website accessibility

About Us

Ontrak, Inc. is a leading
AI and technology-enabled
Behavioral Health Company.

Our Strategic Vision Is Propelled by Three Key Drivers

Ontrak Health transforms the health care journey for people with complex physical, mental and social care needs, when they need it most, through our AI-infused, evidence-based clinical model.

AI-infused Advanced Engagement System

AI-infused Advanced Engagement System from eligibility to graduation to drive better engagement,  integration, and customization.

Evidence-based Coaching Model

Evidence-based coaching model using recognized assessment tools, motivational interviewing techniques, and behavior change interventions.

Proprietary and Preferred Provider Network

Proprietary and preferred Provider network closely connected to our coaches.



We take full ownership of our actions and expect the same from our colleagues because we are all here to drive the business forward.


We are a diverse and inclusive team where everyone feels empowered to bring their unique perspective to work and be heard every day.


We focus on care and engagement to create outcomes for members and customers. It’s the most important thing we do.


We challenge assumptions, stay nimble, create actionable ideas, and thrive on change to create business value.


We do the right thing even when it’s difficult, are honest and transparent, and deliver our promises to customers, members, and each other.


Brianna Brennan Headshot
Jenifer True Donahue Headshot
Susan Etzel Headshot
Dr. Feld Headshot
Sandy Gyenes Headshot
Arik Hill Headshot
Sunmi Janicek Headshot
Mary Lou Osborne Headshot
James Park Headshot
Lori Wheeless Headshot
Brianna Brennan
Chief Innovation Officer

Brianna is a seasoned executive with over 15 years of experience in healthcare innovation and large system transformation. As the Chief Innovation Officer, she brings a wealth of expertise in product development, Artificial Intelligence, value-based care, and industry partnerships. In her role, she oversees product development, member enrollment, clinical operations, and network operations, ensuring seamless integration of Ontrak’s cutting-edge solutions to improve healthcare outcomes.

Jenifer True Donahue
Vice President, Provider Services and Operations

Jenifer is responsible for Provider Services and Operations at Ontrak, where she has worked in various roles across the organization since 2012. She has over 20 years of experience in provider services, operations, product management and data analytics. Jenifer has a proven track record of building and maintaining provider networks that work collaboratively with our care team to service members most at need.

Susan Etzel
Senior Vice President, Finance   and Assistant Secretary

Susan is responsible for financial planning, reporting and risk management. She joined Ontrak in 2008 and has extensive accounting and financial experience from both private and public companies.

Judith Feld, MD, MPH, MMM
Chief Medical Officer

Dr. Feld leads clinical strategy and program innovation at Ontrak Health with direct responsibility over our Care Community. She brings over two decades of clinical experience, over 10 years of health plan leadership, and is a Distinguished Life Fellow of the American Psychiatric Association. Judy joined Ontrak in 2020, bringing deep expertise in the successful implementation of behavioral health integration initiatives and innovative solutions in the care of vulnerable populations.

Sandy Gyenes
Senior Vice President,
Human Resources

Sandy leads Human Resources for Ontrak, including talent attraction and acquisition; compensation; benefits; diversity and inclusion; performance management; employee reward and recognition strategies; and consultative business support. She joined Ontrak in 2019 with more than 25 years of experience to support the organization’s growth and transformation initiatives.

Arik Hill
Chief Information Officer

Arik is responsible for technology architecture, engineering, corporate IT, data management, data science, and analytics. Arik was most recently CIO for a 150-year-old non-profit that is both established and innovative, people-centered and data-driven. He has significant international professional consulting expertise, including KPMG and Accenture, driving digital transformation in organizations of all sizes, from startups to multi-nationals. Through decades of experience, he has a track record of proven executive leadership and subject matter expertise in business operations and strategy, product and process engineering, digital services, and customer success.

Sunmi Janicek
Chief Compliance
and Privacy Officer

Sun is responsible for overseeing all aspects of the Ontrak program for compliance with regulatory and contractual requirements. She joined Ontrak in 2020 with over 20 years of leadership experience in managed care compliance, delegation oversight, and accreditation. She most recently served as Chief Compliance Officer for Agilon Health and previously held executive roles at WellCare, CalOptima, and Gorman Health Group.

Brandon H. LaVerne
Chief Executive Officer and
Chief Operating Officer

Brandon serves as Ontrak Chief Executive Officer and Chief Operating Officer, leading all business strategy and operations at Ontrak Health. Most recently our Co-President and Chief Operating Officer, Brandon brings 28 years of public company experience in roles that have included Chief Operating Officer, Chief Financial Officer, Treasurer, Vice President, and Corporate Secretary. He joined Ontrak in 2020 from PCM, Inc., a $2.2 billion technology solutions provider where he oversaw 14 acquisitions and 2 subsidiary IPOs.

Mary Lou Osborne
President and
Chief Commercial Officer

As President and Chief Commercial Officer at Ontrak Health, Mary Lou leads all go-to-market functions: customer experience, sales, project management, marketing, and member outreach. She brings a proven track record of leadership in expanding multi-billion-dollar government and commercial businesses at CVS Health/Aetna, and Coventry Health Care. Her decades of managed care experience and executive leadership come with proven results in new business development, growth, and expansion.

James Park
Chief Financial Officer

James leads all aspects of our finance and HR operations. He joined Ontrak in 2019 and brings over 20 years of accounting experience, including 7 years as a Controller of a $3 billion SaaS company and 10 years at PricewaterhouseCoopers.

Lori Wheeless
Senior Vice President of Digital Services Operations

Lori Wheeless joined Ontrak in 2021 and brings extensive experience in information technology operational design, implementation and management, project and product management, process engineering, digital process mining and business intelligence. She spent her career focusing on implementing high value, efficient, and cost-effective technologies in support of delivering frictionless solutions to critical frontline staff and stakeholders.

Board of Directors

Richard A. Berman
Richard A. Berman
Jim Messina
Jim Messina
Michael Sherman
Michael Sherman