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About Us

Ontrak, Inc. is a leading
AI and technology-enabled
Behavioral Health Company.

Our Strategic Vision Is Propelled by Three Key Drivers

Ontrak Health transforms the health care journey for people with complex physical, mental and social care needs, when they need it most, through our AI-infused, evidence-based clinical model.

AI-infused Advanced Engagement System

AI-infused Advanced Engagement System from eligibility to graduation to drive better engagement,  integration, and customization.

Evidence-based Coaching Model

Evidence-based coaching model using recognized assessment tools, motivational interviewing techniques, and behavior change interventions.

Proprietary and Preferred Provider Network

Proprietary and preferred Provider network closely connected to our coaches.



We take full ownership of our actions and expect the same from our colleagues because we are all here to drive the business forward.


We are a diverse and inclusive team where everyone feels empowered to bring their unique perspective to work and be heard every day.


We focus on care and engagement to create outcomes for members and customers. It’s the most important thing we do.


We challenge assumptions, stay nimble, create actionable ideas, and thrive on change to create business value.


We do the right thing even when it’s difficult, are honest and transparent, and deliver our promises to customers, members, and each other.


Len Bickman Headshot
Brianna Brennan Headshot
Bent Christiansen Headshot
Jenifer True Donahue Headshot
Susan Etzel Headshot
Dr. Feld Headshot
Sandy Gyenes Headshot
Arik Hill Headshot
Sunmi Janicek Headshot
Brandon LaVerne Headshot
Mary Lou Osborne Headshot
Tanya Ozkan Headshot
James Park Headshot
Terren Pizer Headshot
Jaime Prieto Headshot
Lori Wheeless Headshot
Leonard Bickman, Ph.D.
Chief Artificial
Intelligence Officer

Leonard Bickman, Ph.D. is Ontrak’s Chief AI Officer and responsible for our AI innovation and development. He is a research professor at Florida International University, and professor emeritus at Vanderbilt University. He was a Senior Policy Advisor at the U.S. Substance Abuse and Mental Health Services Administration where his holds the Secretary’s Award for Distinguished Service. He was recently appointed to the National Advisory Council for the U.S. Center for Mental Health Services.

He is coeditor of two handbooks on social research methods and a social research methods series, and co-editing a new handbook on program evaluation. He is editor-in-chief and founder of the journal Administration and Policy in Mental Health and Mental Health Services Research. He has published more than 15 books and monographs, and 200 articles and chapters. Dr. Bickman received funding that placed him in the top 5% of developmental scientists nationally. He has received several awards recognizing his significant contributions including: a Fulbright Senior Scholarship; The American Psychological Association’s Public Interest Award for Distinguished Contribution to Research in Public Policy, and the Education and Training in Psychology Award for Distinguished Contributions; Vanderbilt University’s Earl Sutherland Prize for Achievement in Research; and the American Evaluation Association Outstanding Evaluation Award and the Association’s Alva and Gunnar Myrdal Evaluation Practice Award. He is a past president of the American Evaluation Association and the Society for the Psychological Study of Social Issues.

Brianna Brennan
Senior Vice President, Operations

Brianna is responsible for leading product development, network, and clinical operations. She has over 14 years of healthcare experience and leadership in start-ups, public and private sector organizations focused on value-based care delivery innovation, and product development. Brianna has her master’s degree in mathematics and is currently pursuing her Doctorate in Business Administration. In 2017, Brianna was awarded a 20-year federal utility patent for a digital system that monitors treatment adherence.

Bent Christiansen
Senior Vice President,
Customer Strategy and Solutions

Bent managed the Social Determinants of Health business unit launch at Milliman and led strategic customer partnerships across payers, providers, and employer channels. He has deep expertise in the value-based healthcare journey, the drive for healthcare analytics and insights, and enterprise transformation. Bent’s clients have included Providence, Medecision, Fox Digital Media, Disney, and Yamaha.

Jenifer True Donahue
Vice President, Provider Services and Operations

Jenifer is responsible for Provider Services and Operations at Ontrak, where she has worked in various roles across the organization since 2012. She has over 20 years of experience in provider services, operations, product management and data analytics. Jenifer has a proven track record of building and maintaining provider networks that work collaboratively with our care team to service members most at need.

Susan Etzel
Senior Vice President, Finance   and Assistant Secretary

Susan is responsible for financial planning, reporting and risk management. She joined Ontrak in 2008 and has extensive accounting and financial experience from both private and public companies.

Judy Feld, MD, MPH, MMM
Chief Medical Officer

Dr. Feld leads clinical strategy and program innovation at Ontrak Health with direct responsibility over our Care Community. She brings over two decades of clinical experience, over 10 years of health plan leadership, and is a Distinguished Life Fellow of the American Psychiatric Association. Judy joined Ontrak in 2020, bringing deep expertise in the successful implementation of behavioral health integration initiatives and innovative solutions in the care of vulnerable populations.

Sandy Gyenes
Senior Vice President,
Human Resources

Sandy leads Human Resources for Ontrak, including talent attraction and acquisition; compensation; benefits; diversity and inclusion; performance management; employee reward and recognition strategies; and consultative business support. She joined Ontrak in 2019 with more than 25 years of experience to support the organization’s growth and transformation initiatives.

Arik Hill
Chief Information Officer

Arik is responsible for technology architecture, engineering, corporate IT, data management, data science, and analytics. Arik was most recently CIO for a 150-year-old non-profit that is both established and innovative, people-centered and data-driven. He has significant international professional consulting expertise, including KPMG and Accenture, driving digital transformation in organizations of all sizes, from startups to multi-nationals. Through decades of experience, he has a track record of proven executive leadership and subject matter expertise in business operations and strategy, product and process engineering, digital services, and customer success.

Sunmi Janicek
Chief Compliance
and Privacy Officer

Sun is responsible for overseeing all aspects of the Ontrak program for compliance with regulatory and contractual requirements. She joined Ontrak in 2020 with over 20 years of leadership experience in managed care compliance, delegation oversight, and accreditation. She most recently served as Chief Compliance Officer for Agilon Health and previously held executive roles at WellCare, CalOptima, and Gorman Health Group.

Brandon H. LaVerne
Co-President and
Chief Operating Officer

Brandon leads day to day operations at Ontrak Health, alongside Mary Lou Osborne, including clinical operations, technology, data analytics, finance, and product. He brings 28 years of public company experience in roles that have included Chief Financial Officer, Treasurer, Vice President, and Corporate Secretary. He joined Ontrak in 2020 from PCM, Inc., a $2.2 billion technology solutions provider where he oversaw 14 acquisitions and 2 subsidiary IPOs.

Mary Lou Osborne
Co-President and
Chief Commercial Officer

Mary Lou leads day to day operations at Ontrak Health, alongside Brandon LaVerne, including all go-to-market functions: customer experience, sales, project management, marketing, and member outreach. She brings a proven track record of leadership in expanding multi-billion-dollar government and commercial businesses at CVS Health/Aetna, and Coventry Health Care. Her decades of managed care experience and executive leadership come with proven results in new business development, growth, and expansion.

Tanya Ozkan
Senior Vice President, Customer Experience

Tanya is responsible for all new partner and existing implementations/on-boarding as well as company-wide cross-functional projects. She joined Ontrak in 2017 and has extensive experience in complex program and project management, operations and network management with health plan managed care and benefit management companies.

James Park
Chief Financial Officer

James leads all aspects of our finance and HR operations. He joined Ontrak in 2019 and brings over 20 years of accounting experience, including 7 years as a Controller of a $3 billion SaaS company and 10 years at PricewaterhouseCoopers.

Terren S. Peizer
Founder, Chairman of the Board, Executive Chairman and Chief Executive Officer

Terren is an entrepreneur, investor, and financier with a special interest in healthcare. He is the founder of Ontrak Health and has served as the Company’s Chairman of the Board of Directors since the company’s inception in 2004. In August of 2022, he resumed his role as Chief Executive Officer.

Jaime Prieto
Chief Marketing Officer

Jaime leads all of our corporate, customer, product, consumer marketing, and member enrollment. Since joining Ontrak in 2020, he has implemented a lead generation effort, launched our first national marketing campaign, and developed a new brand strategy for the company. Jaime has decades of global leadership experience after serving as President of Global Brand Management at Ogilvy and most recently as a Global Client Leader at WPP.

Lori Wheeless
Senior Vice President of Digital Services Operations

Lori Wheeless joined Ontrak in 2021 and brings extensive experience in information technology operational design, implementation and management, project and product management, process engineering, digital process mining and business intelligence. She spent her career focusing on implementing high value, efficient, and cost-effective technologies in support of delivering frictionless solutions to critical frontline staff and stakeholders.

Board of Directors

Terren Pizer Headshot
Terren S. Peizer
Richard A. Berman
Richard A. Berman
Michael Sherman
Michael Sherman
Jim Messina
Jim Messina