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By Bret Perkins
March 15, 2021

Virtual Care Along Won’t Drive Durable Behavioral Health Outcomes

Virtual care, while valuable for improving access to care and convenience, is only part of a larger ecosystem of necessary healthcare channels and interventions. For the small but high-acuity and high-cost individuals who may face multiple barriers to seeking care, offering virtual care on its own is not enough to spur meaningful engagement and durable health outcomes. For this population, Ontrak meets members where they are, offering a combination of virtual and in-person interactions with coaches and behavioral health providers, depending on what works best for them.

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