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UNLOCKING BETTER
HEALTH THROUGH
ONTRAK ADVANCED
ENGAGEMENT SYSTEM

Combining human expertise with cutting-edge
technology to deliver personalized behavioral health
solutions and empowering members to achieve
optimal health.

 

Ontrak Behavioral Health Solutions

Ontrak’s, six proprietary AI-powered, targeted behavioral health solutions, provide cost savings and clinical improvements.

12 months of treatment, 2X ROI

30% Diagnosis Prediction, 21% RAF Updates

Industry leading outreach and enrollment

12 months coaching, 53% Symptom Improvement

NCQA CVO, 7,900+ Behavioral Health providers

Closing HEDIS/STARS gaps in care

WholeHealth+

ONTRAK WHOLEHEALTH+

12 months of evidence-based treatment and coaching
For high-cost, high-acuity members with unmet needs, our comprehensive product portfolio fuses Identify, Outreach, Engage, Access and Quality.

  • Diagnosis prediction and risk assessment
  • Personalized outreach
  • Coaching and treatment for up to 12 months
  • Addressing unmet health needs
  • Guaranteed return on investment

Identify

ONTRAK IDENTIFY

Data analytics identify members who would benefit from care
For high cost or rising risk members

  • Proprietary AI-infused, predictive algorithms
  • Customizable for high-cost or rising risk
  • Imputed behavioral health diagnoses
  • Phone behavior intelligence that improves reach success

Outreach

Ontrak Outreach

Connecting with at-risk and rising-risk members
For all members program eligible

  • AI-driven outreach prioritization and best time to call member matching
  • Best-in-class Enrollment Specialists engage members who are hard to reach
  • Use real-time, evidence-based engagement approaches
  • Cutting edge virtual assistant supports

Engage

ONTRAK ENGAGE

Coaching members to and through care
For members across acuity spectrum

  • Omni-channel Care Coaching
  • Evidence-based behavioral change
  • BH, SUD, SMI, Wellness, Maternal, SDoH, Loneliness, Senior Living and Social Isolation programs
  • Measurement based care with standardized assessments (e.g., PHQ/GAD/ReQoL)

Access

ONTRAK ACCESS

Network access and bi-directional data sharing
For members across acuity spectrum

  • NCQA accredited CVO
  • Immediate referrals and provider visits
  • 7,900+ Behavioral Health providers
  • Increase network adequacy, capacity and accessibility
  • Payor and Provider interoperability

Quality

ONTRAK QUALITY

Closing Gaps in Care and improving Quality Scores
For members across acuity spectrum

  • AI to identify and prioritize interventions
  • Integrated Outreach and Customized Engagement
  • Seamless Care Coordination
  • Quality Improvement performance tracking
  • Scalable and Extensible Ecosystem